Key Responsibilities for this Role:
- Manage all aspects of the renewal cycle for the client's subscription relationships
- Focus on upselling and cross-selling within the existing book of business
- Provide proactive and consultative client support, ensuring high retention and net revenue growth within an existing client base. This is executed by garnering a deep understanding of client's business models and needs while then providing consultative solutions that will add value to their business objectives
- Manage key client interactions with a focus on expansion opportunities within accounts and subscription renewals
- Occasional travel to client sites/events/conferences within territory
- Provide clients and prospects with detailed proposals, product demonstrations, and consultations (in person or via phone)
- Accurately report internal administration: CRM activity log, sales pipeline forecasting, monthly reports to management, renewal planning and proposal preparation
- Build a strong working knowledge of competitive intelligence space and company product positioning
- Develop the product, technical, and alternative investment market knowledge
- Present the products and services to clients, peers, and management as it relates to performance and planning
Key Requirements for this Role:
- A minimum of 2 years account management experience (in a similar discipline preferred: financial services, alternative investments, business to business SaaS sales, solution selling)
- Must be fluent in french
- Excellent interpersonal, verbal, and written communication
- Proven track record in hitting quota and retention targets
- Organized, detail-oriented with the ability to multi-task, prioritize and respond quickly
- Negotiation skills as it relates to renewal upsells, cross-selling, and additional product add-ons
- Highly proficient in MS Office Suite and CRM systems. Experience with Salesforce is preferred
- Working knowledge of the financial market data space, alternative assets, and financial services industries
- Sales motivated, team-focused attitude, and willingness to collaborate with peers, product management, and internal key constituents at the firm
- Bachelor's Degree in Finance, Business or related field required
