Key Responsibilities:
- Responsible for management, maintenance of storage, virtualized environment, servers and network devices.
- Monitoring of IT services, applications and underlying infrastructure.
- Ensure data backup and recovery of IT services.
- Local Data center management and support
- Maintain security and data protection
- Ensure proper update of technical IT documentation and processes.
- Ensure technology risks are managed properly
- Effectively resolve and close IT event tickets and alerts on a timely basis
- 1st and 2nd level support of local IT Infrastructure.
- Actively represent local IT in infrastructure projects with Head Office and act as a consultant for local IT projects.
- Identify and escalate operational and project risks and issues accurately and on a timely basis.
Key Requirements :
- Tertiary education in Computer related disciplines.
- minimum 5 years of relevant working experience preferably in the financial industry.
- Knowledge in managing and supporting a client and server environment.
- Knowledge in Windows server administration especially Microsoft technologies such as SCCM, Exchange, Citrix (Xen family of products).
- Knowledge in Linux server administration would be an advantage.
- Sound knowledge on IP telephony and voice recording technology. (Unify/ Simens is a plus).
- Knowledge of virtual technologies such as AppV, VMware, Xen and ESX is a must.
- Hands-on system and network installation and configuration experience.