Our Risk Management team is partnering with a leading global Bank in a search for a Senior Operational Risk Manager covering Retail Services and Customer Conduct Risk. A strong Operational Risk background is key, including consumer banking (specifically credit cards) experience, and conduct risk experience.
The Senior Operational Risk Manager role will be responsible for oversight of Customer Conduct Risk at the Global Consumer Business level and will also have responsibility for US Product oversight. The key objective is to ensure compliance with the bank's Operational Risk Framework to meet standards from Regulators for the 2nd Line of Defense.
Governance & Oversight Responsibilities:
- Develop strong working relationship with the business within scope to be a valued and respected partner
- Assist Business Coverage lead / present relevant material as necessary at senior level governance forums such as Business Risk Reviews and Business Risk Compliance and Control Committees as well as for meetings with important stakeholders like the Regulators, 3rd Line of Defense and senior management.
- Ensure business adherence to operational risk policies
- Execute responsibilities articulated in the ORM Policy for independent operational risk managers including deep dives in to any significant current or emerging risk areas
- Ensure adherence to Consumer Op Risk procedures for independent Business coverage risk managers and for the Business. Assist in the continuous improvement of these procedures to strengthen 2nd line of defense oversight.
- Escalate operational risk events within the Business and within ORM as appropriate with relevant context and risk assessment.
- Identify trends, themes, tendencies that indicate emerging operational risks by relying on mining trends in relevant metrics (including MCA and IA data), loss data and external events. Effectively communicate learnings to Business in order to drive necessary responses and actions.
- Analyze losses in the Business to understand how losses were incurred, determine lessons learned, identify root causes and use in developing recommendations for risk mitigation.
Experience:
- Work experience of 10+ years in the financial services industry in risk and controls assessment.
- In depth knowledge of Consumer businesses, products and the banking industry globally including major regulatory themes a plus.
- Leadership positions in Risk Management, Internal Audit, Compliance or related field a plus.
- Well versed in breaking down complex matters into core issues and root causes so they can be more readily addressed.
- Business or Risk experience in Credit Card, Retail Banking or Personal Wealth Management.
