What you'll do in this role:
- Work in a team to establish great production support, effective software deployment, configuration, monitoring, with a goal of expecting and avoiding issues before they occur
- Ensure highest trading system availability to avoid missing key trading chances
- Provide support for other trading groups' production system (mostly with Linux, a little Windows)
- Troubleshoot trading system production incidents resulting from internal or external factors
- Reduce manual configuration errors
- Have documentation for common procedures and troubleshooting scenarios
- Coordinate with other support teams globally.
What's needed in this role:
- Excellent troubleshooting skills and ability to route issues quickly
- Prior experience supporting applications, process monitoring and troubleshooting
- Experience with FIX protocol and other exchange protocols
- Script development experience
- Experienced in SQL, Python, or Bash
- Ability to use Linux and Windows support experience
- Prior experience at prop trading firm preferred, or experienced supporting electronic trading systems
- Knowledge of network communications
- Flexible work schedule; rotating on-call shifts required
- S. in Computer Science or equivalent degree
- Ability to handle pressure and deadlines with composure
- Must have strong communication and organizational skills
- Must be self motivated, reliable, accountable, and show results